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Linux Server Administration & Troubleshooting
| Setup Charges |
time based charges
|
| Apache Webserver
& DNS: $ 152 |
Linux admin: $ 26
per hour
( provided a monthly minimum of 10 hours,
or server admin contract) |
| qMail Mailserver: $ 125
|
Linux admin: $ 35
per hour
( for jobs w/out contract or assignment) |
| |
(minimum billing period:
15 min) |
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Server Administration Services are available for US$ 125 monthly
This is what you get from CandiNet:
- Individual Server
Administration Agreement.
- We take care of security and software updates and defend
your server against intruders using advanced intruder detection technology
(IPcop Firewall etc.).
- Free eMail & Phone support from our engineers.
- We solve any and all kind of problems that may occure on
your dedicated Server for only $ 21 per hour.
- We install any other Software on your Server for just US$
21 per hour.
- 1 hour of free admin services monthly.
Linux System Admin Policies
- System Admin Philosphy
- We maintain your linux server, so you can concentrate on your business
- We provide remote system administration of your servers from our offices
- We can visit your facility for additional onsite fee
- We fix the problem ourself with your permission - easier/faster than
to explain
- We retain the root passwd to maximize performance and minimize down
time and accidents
- We provide 24 hour per day coverage, 7 days a week, 365 days per year
for any server anywhere in the world...
- Most problems would be encountered by others and previously solved
by others that encounted that problem before
- Most problems have already been solved by the time you report it to
us
- System Admin Response Period
- 1 Hour Turn Around - We already have encountered that problem before
and have the solution in our database
- 2 Hour Turn Around - We already have encountered that problem before
- 4 Hour Turn Around - We need to research the problem
- 8 Hour Turn Around - We know of no known solutions at this time - must
come up with other work around..
- Custom features and additional support requests are negotiable
- System Admin Preparation
- Check which linux distribution you are running
- Check which linux kernel you are running
- Be prepared to tell us what you changed if anything
- Send the name of the program and version
- Send copies of error messages
- Let us know the root passwd
- Be prepared to run some experiments and make changes to your system
- System Admin General Terms
General Linux System Admin Request
Options
Sources of FREE Linux System Admin
- FREE System Admin via Internet
- System Admin via eMail
- We'd recommend you first search the web for your solutions first...
- You MUST use our online forms to help you and us identify your problems
and possible solutions
- Please send as much detail as possible
- You will receive an automated acknowledgement of your incoming emails
- We will first search our database for your error messages/questions
- System Admin via telephone
- We'd recommend you first search the web for your solutions first...
- Please search the various web pages first to minimize your expenses
- Please be prepared to answer all questions posed to you
- Be available at the computer to follow our directions
- Project-based System Admin
- We will provide a preliminary proposal for the project
- Proposals are billed at $35 per hour to prepare
- We encourage competative bidding with other equivalent system administration
firms
- Onsite System Admin
- Onsite visits are billed hourly, starting from a minimum of $35/hr
- Travel time + travel expenses are additional charges
- 4 Hours maximum to attempt to fix the problem
- We will fix the fixable problems before we go home if we are able to
stay
- We will bring "spare parts" for any servers we sold to you
- You should have data "backuped up on another server"
- OnSite Rate Schedule and Response time - "modeled after time-tested
field service support rates"
- $35 per hour we arrive within 4 hours + travel time
- $60 per hour we arrive within 2 hours + travel time
- $80 per hour we arrive within 1 hour + travel time
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